Refund policy

Customers can return products within 14 days after receiving them. The customer must pay the return shipping cost, and the return request can be made through their customer account, by calling customer service at 01131121530, or by emailing jovafashion8@gmail.com.

Returns for Defective or Damaged Items

If you receive an item that is defective, damaged during shipping, does not work as expected, does not match the product description on our website, or is not the item you ordered, you have the right to return it within 30 days from the date of receiving your order.

In this case, the return will be free of charge, and the item value will be refunded to you within a maximum of 14 working days after we receive and inspect the returned product.

Return Conditions

To complete your return, please make sure that:

• The product is returned in its original condition.

• All labels, tags, packaging, and accessories are included.

• The product is returned in its original packaging.

• Any free gifts or promotional items included with the order are also returned.

• For exchanges or returns within 14 days, the item must be unused, unworn, and in its original condition.

Returns may not be accepted if the product is missing any required items, packaging, labels, or included accessories.

Products That Cannot Be Returned

Some products cannot be returned, including:

• Products that are damaged after delivery, unless the damage happened during shipping.

• Products that are not in their original packaging.

• Products with missing tags, labels, accessories, or included items.

• Products that have been used, worn, washed, altered, or damaged by the customer.

• Unsealed products from product categories that cannot be returned for hygiene or safety reasons.